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維修中心

環球體育APP官網400-609-1188全國熱線服務時間

xiaji(5yue1rizhi9yue30ri)zhouyizhizhourishangwu8:00-12:00 xiawu13:00-18:00

冬季(10月1日至次年4月30日)周一至周日上午8:00-12:00 下午13:00-17:30
 

  環球體育APP官網在全國維修服務中心分布:

  北京、濟南、上海、南京、常州、廣州、深圳、福州、長沙、武漢、鄭州、合肥、西安、沈陽、大連、長春、哈爾濱、重慶、成都、昆明、南昌、天津、石家莊、溫州、杭州……  

維修規定

  一、保修承諾

  三包:7天內產品質量問題包退,15天內維修兩次仍不能正常使用包換,1年保修。

  duizhongduankehu:baoxiushijianyijiqibaoxiukashangdeshichangweizhun。

  baoxiuqineimianfeiweixiuhougenghuanlingpeijiandebaoxiuqirengyizhengjidebaoxiuqiweizhun,ping《weixiujilubiao》zhongdelingbujiangenghuanjiluweiyiju。

  baoxiuqiwaiweixiuhouhuanlingpeijiandebaoxiuqiwei3geyue,3geyueneirutongyilingbujianfashengguzhanggeiyumianfeigenghuan,yizhongduankehudegoumaipingzhengweiyiju。

  haocaibuchengnuobaoxiu,queshiweihuanqiutiyuzhiliangwentikeyuyimianfeigenghuan。

  baoxiukashibaoxiudeweiyiyouxiaopingzheng。

  免責條款:

  weinengchushichanpinbaoxiuka;

  shiyongfeihuanqiutiyuappguanwangyuanchanghaocai;

  weijingchangjiashouquanerduichanpinjinxingchaixie、xiuli、gaizhuangde;

  yindianyayichang、shiyonghuanjingbudangerdaozhideguzhang;

  youyuweinengan《huanqiutiyuappguanwangshiyongshuomingshu》shangsuoxiedeshiyongfangfahezhuyishixiangjinxingcaozuoerzaochengdeguzhang;

  youyuzhuiluo、jiya、jinshui、shouchaojiqitarenweizaochengdesunhuai;

  youyushuizai、huozai、leijidengziranyinsuzaochengdesunhuai。

  1.服務響應時間

  huanqiutiyuappguanwanggongsishouhoufuwugongchengshijigeshouhoufuwuzhongxinjiedaofuwudianhuahou,zuohaojilu,1 xiaoshineigeiyufankui;

  接到返修的整機,保修范圍內的要求在第二個工作日內修好返回。保修范圍內的在收到維修款后的第1-2個工作日內修理完畢;(線號機標簽機等簡單易修的機型要求1-2個工作日內修理完畢,標牌機等復雜機型可放寬到2-3個工作日內修理完畢)。

  2.售后服務方式

  fuwuzhandian:tongguohuanqiutiyuappguanwangzongbushouhoufuwuzhongxin(shichangxiaoshoubu)jiquanguogedishouhoufuwuzhongxingongtongweiquanguokehutigongshouhoufuwu;

  fuwufangshi:dianhua、wangzhan、《caozuoshuomingshu》、shangmenfuwu、kehusongxiu;

  tigongfuwushijian:gongzuorineimeitian8xiaoshidefuwu。

  shixingshouwenfuzezhi,nengzhijiejiedadewenti,shouligangweizhijiegeiyuhuida;bunengzhijiejiedade,xuyukehuyuedingdafushixian,bingzaiyuedingshixianneigeiyudafu。huanqiutiyujiangyishangshufangshijishiyouxiaodiweiquanguogediguangdakehutigonghuanqiutiyuappguanwanggongsichanpindeshouhoushiyongzixun、shouhouwentijieda,paichuyonghuzaishiyongguochengzhongyudaodegezhongjishuwenti,baozhengyonghufangbianshiyong。

  3.售后服務流程簡述

  ruguozhongduanyonghudejiqichuxianwenti,laidianzixun:shouxianwenmingjiqibianhao、xiangxiguzhangxinxi(baokuopingmushangxianshichudetishixinxi、chuxianguzhangshidejuticaozuohuanjinghebuzoudengxinxi),shouhoufuwugongchengshiduiyonghuyudaodewentihuoguzhangtigongjishushangdezixunhezhidao;

  ruguochuxiandewentibunengtongguodianhuajiejue,zeqingyonghujiangjiqijihuishouhoufuwuzhongxinfanxiu-(gedailishang);

  ruguoyonghubunenghegongyingshangqudelianxi,ruzhidiandaohuanqiutiyuappguanwanggongsi,wogongsijianggenjuyonghujiqihaojisuozaidi,xiezhuqiyugonghuoshanghuojiujindeshouhoufuwuzhongxinlianxi。

  fanxiujidaodagegeshouhoufuwuzhongxinhou,jutideweixiuliuchengruxia:

  shoudaojiqi,chakanbaoxiuka(jiqibianhao);

  jianchasuijifanhuidefujianshuliang,tianxie《weixiujilubiao》;

  chakanjiqibiaomianyouwuwailisunshang;

  jiancejiqi,querenjutiguzhang;

  yuyonghugoutongjutiguzhang,jiqixiulisuoxuyaogenghuanpeijianhechanshengdefeiyong;

  mianfeixiulihuoshoufeixiuli。

  4.服務監督

  為了更好的為用戶做好服務工作,我公司歡迎用戶對各售后服務中心和环球体育相關工作人員的工作進行監督。在售后服務說明承諾的服務范圍內,用戶對環球體育APP官網產品的維修服務有異議時請撥打售后服務熱線:400-609-1188,或email至supvan@126.com。

  二、顧客滿意度調查

  meinianjinxingliangcikehumanyiduceliang,youkehufuwuzhongxinan100%、1%debilixianggeshouhoufuwuzhongxin、yonghu(zhelizhizhijiexianghuanqiutiyujinxingwentitousuhuofanxiudeyonghu)xiafa《huanqiutiyuappguanwangkehumanyidudiaochabiao》,huizongxingcheng《huanqiutiyuappguanwangkehumanyidiaochayufenxi》geichumanyiduzhi,fenxikehubumanyideyuanyin,tichugaijinyijian,yibiangaijingongzuozhongdebuzu,tigaogongsizhengtiguanlihefuwushuiping。

  三、對顧客財產的控制

  gukefanhuiweixiuhuogenghuandejiqi、haocai、jilingpeijianyilvweigukecaichan;

  fuzejieshougukecaichanderenyuan,wubijianchagukecaichandeshuliangyijizaiyunshuguochengzhongyouwudiushi、sunhuaidengxianxiang,bingrushijilu;

  ruweizhengji,rushitianxiezhengjipeizhijianchajilu,youewaidehaocaizaikehufanyingdewentihexianxianglanzhumingxinghaojishuliang;

  ruweihaocaihuolingpeijian,zaikehufanyingdewentihexianxianglanzhumingxinghaojishuliang;

  huanqiutiyuappguanwangshouhoufuwugongchengshicongxiaoshouzhulichujieshougukefanhuiweixiuhuogenghuandejiqi、haocai、jilingpeijianshiwubiduichanpinheshuliangjinxinghedui,ruyujilubufu,jishiyuxiaoshouzhuliquerenheshi;

  rushubaoneimianfeiweikehugenghuanxindelingbujiandeqingkuang,jiudelingbujianyoushouhoufuwugongchengshiliucun;rushubaowaifeimianfeigenghuandelingbujian,yilvjiangjiudelingbujianfanhuangeikehu;

  任何相關部門相關人員對顧客財產應正確使用、貯存和維護,避免不必要的損失。 

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email:supvan@126.com lianxidianhua:010-62968596 youbian:100085 chuanzhenhaoma:010-62968219

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